Quality Assurance Policy
Quality and Client satisfaction take a top priority at Cordless Consultants and we employ a number of systems to aid our quality performance.
All project design, drawings and report information is released only when this has been reviewed by at least one separate qualified person other than the primary designer/writer. This proofing exercise is usually fulfilled by the Project Director however may as appropriate be carried our by another suitably qualified team member.
All documents and drawings have version control applied via our internal numbering system and will also have the reviewer’s name and comments provided on the header page of the report or title block and drawing issue sheet for CAD releases. Our network based (soft) project filing also includes a fully structured filing system in line with relevant ISO standards, providing the easy ability to locate documents
and the latest revision. Older revisions are also filed to provide an audit trail and any requirement to go back to a previous version.
Regular internal project review meetings also provide a forum where integration, quality and knowledge transfer can be accomplished within the IT design and delivery teams.
Nigel Miller, Managing Director of Cordless Consultants has ultimate responsibility for quality at Cordless and individual quality reviews are carried out with clients by senior consultants within the business (who were not directly involved in the reviewed project). In following this method, clients feel they are free to answer questions honestly and the ‘auditor’ has no vested interest in eliciting or encouraging positive responses if they are not appropriate or relevant. Internal consultants are used due to the potentially complex nature of our work to ensure
detailed and accurate questions and responses can be achieved.
Cordless Consultants is constantly striving to improve its quality of delivery and runs a full client satisfaction audit at the end of major projects. Typical results returned show Cordless Consultants rated at 90% and above. Client comments included: “The level of knowledge brought to the project out-weighed what we thought we needed. We were fortunate to have found Cordless”.
This continuing audit of our work ensures we always meet and often exceed our client’s expectations.